FAQ

1. Do you have any stores?

Sorry, currently, we are online-based store only. We will announce the good news once it is opened. 

2. Are your products ready stock? 

Yes, our products are ready stock. Even if they are sold out, we might still be able to make by order depending on the availability of material. Please contact us to inquire.

3. Can I order custom size?

Sorry, currently, we only sell ready stock items. We will announce the good news once it is available.

4. Are your items manufactured yourself?

Yes, they are. Our products are exclusively designed and produced in Indonesia.

5. Do you ship worldwide?

Sorry, currently we only ship in Indonesia. Please visit Shipping Rules for more details.

6. Can I Pay by Credit Card?

Yes you can, choose credit card for payment in IDR or Paypal for payment in USD on payment method.

7. Do I have to create an account to shop at chevia-store?

You do not need to create an account to shop at our store as you can purchase as guest. However we do recommend you to create an account so you do not need to fill in details for your next purchase. 

8. Can I exchange or return products?

Yes you can exchange or return products by referring to our Exchange and Return policy.

9. Can I exchange or return sale products?

Unfortunately, sale products cannot be exchanged or returned. 

10. I haven't got my order, it has been late for couple days. Where is my order?

Kindly email us to info@chevia-store.com, we will try to help you as much as we can.